CLIENT CARE
Mirage Attars ships across India from New Delhi. Every bottle is sealed, wrapped and boxed by hand before it leaves the house. This page explains when your order is dispatched, how long it takes and what it costs.
Orders are acknowledged by the house and then packed for dispatch.
Timelines are counted from the date of dispatch and are estimates provided by our courier partners.
A flat shipping charge of ₹50 applies to every order across India, shown clearly at checkout before you confirm. There are no hidden handling charges. Cash on delivery, where available, may carry a small additional collection charge which is displayed at checkout.
Orders placed before 5:00 PM with a delivery address in Delhi, Noida or Faridabad can be sent the same day through instant delivery partners such as Porter and Rapido.
To arrange same-day delivery, message us at +91 92177 85530 on WhatsApp with your order number.
Cash on delivery is available on most serviceable pin codes in India, subject to order value limits. Our courier may call to confirm the order before dispatch. If the order cannot be confirmed after reasonable attempts, it may be cancelled.
The moment an order is dispatched, the courier name and tracking number are added to your order and emailed to you. You can also track it any time on the Order Status page using your order number and the email or phone used at checkout.
Please check your address, pin code and phone number carefully at checkout. We are not able to change the delivery address once an order is dispatched. Orders returned to us because of an incorrect or incomplete address may be re-shipped at your cost.
Couriers usually attempt delivery up to three times. If a parcel is refused or remains undelivered and is returned to us, we will contact you to arrange re-shipment. For prepaid orders, a refund may be issued after deducting the shipping cost actually incurred.
Every bottle is sealed, wrapped and boxed for transit. Attar is a concentrated oil — once your parcel arrives, keep it away from direct sunlight and heat. If the outer box arrives visibly damaged, photograph it before opening and raise a claim within 3 days.
We are not liable for delays caused by courier partners, weather, strikes, regional restrictions, festival volumes or any other event outside our reasonable control. We will always help you follow up and, where a parcel is genuinely lost in transit, we replace it or refund it.
We currently ship within India only. If you are outside India and would like an order arranged, write to us and we will see what is possible.
Write to contact@mirageattars.com or call and WhatsApp +91 92177 85530 with your order number and we will answer personally. Mirage Attars, FA-32, 3rd Floor, Thokar No 4, Abul Fazal Enclave-I, Jamia Nagar, New Delhi – 110025, India.
