REFUND & CANCELLATION POLICY

1. DAMAGED, LEAKING OR INCORRECT PRODUCT

If you receive a bottle that is damaged, leaking, or is not the fragrance you ordered, we offer a free replacement or refund within 3 days of delivery.

• Email us at contact@mirageattars.com within 3 days of delivery
• Attach clear photos or a video showing the damage, leak or incorrect item, including the outer packaging
• Mention your Order ID (for example MIR-2026-00123)
• Once verified, we will arrange a free pickup and send a replacement, or issue a refund

No charges of any kind apply in the case of a verified damage, leakage or wrong-item claim. Please keep the outer box until the claim is settled.

2. NO CHANGE-OF-MIND RETURNS

Attars are concentrated, sealed consumables. For hygiene and safety reasons we cannot accept the return of a bottle once the seal is broken or the product has been used, even if it is nearly full. If a fragrance does not suit you, write to us — we will help you choose one that does. A bottle that is still fully sealed and unused, reported within 3 days of delivery, may be considered for exchange at the discretion of the house.

3. RETURN SHIPPING

Where a return is approved, you may choose either option below. We will confirm which applies before anything is collected.

• Option A — Self ship: send the product to our return address at your own cost. On approval, the return shipping charge is reimbursed to you.
• Option B — Pickup by our courier partner: we arrange the pickup. For verified damage or wrong-item claims this is free; in all other cases a nominal logistics charge may apply and will be told to you before processing.

Return address — Mirage Attars, FA-32, 3rd Floor, Thokar No 4, Abul Fazal Enclave-I, Jamia Nagar, New Delhi – 110025, India. Please write your Order ID clearly on the parcel.

4. REFUND METHOD

After we receive and inspect your return (within 5–7 working days), and the claim is approved, you choose how the refund is issued:

• Refund to the original payment method — reflects in 7–10 working days for UPI, card and net banking. Cash on delivery orders are refunded by bank transfer or UPI to an account you nominate.
• Store credit — issued immediately on approval, usable on any future order, and it does not expire.
• Shipping and cash-on-delivery handling charges are non-refundable, except where the fault was ours.
• Where pickup was arranged by us on a non-defect return, the logistics charge may be deducted from the refund.

5. EXCHANGES

If you request an exchange, the replacement is dispatched after quality inspection of the returned bottle and is subject to stock availability. If the fragrance you want is unavailable, we will offer an alternative, store credit or a refund.

6. ORDER CANCELLATION

You may cancel your order free of charge within 12 hours of placing it, or at any time before it is dispatched — whichever is earlier.

• Cancelled before dispatch: refunded in full. Prepaid refunds are initiated within 3 working days and reflect in your original payment method within 7–10 working days.
• After dispatch: the order cannot be cancelled. Once it is delivered, the claim rules in sections 1 and 2 apply.
• Repeatedly refused cash-on-delivery parcels may result in prepayment being required on future orders.

7. IMPORTANT NOTES

• Discounted, sale, gift-set and giveaway items are not eligible for return unless they arrive damaged or incorrect.
• Customised, engraved or specially compounded orders are not eligible for return.
• Claims raised after 3 days of delivery cannot be processed.
• The house reserves the right to decline a claim that does not meet the eligibility criteria above.
• In case of a dispute, the decision of Mirage Attars regarding product condition and refund eligibility shall be final.

OUR COMMITMENT

We are building Mirage Attars as a house rooted in trust, transparency and long-term relationships. If you ever face an issue with an order, reach out — we would rather solve it than argue it. For support, write to contact@mirageattars.com or call +91 92177 85530.